Support
Need help with Altrixs? Use the options below. For clinical emergencies, contact local emergency services — Altrixs support is not a crisis line.
Contact us
Email: support@altrixs.com
Typical response within 1 business day (Mon–Fri). Include your clinic name, login email, and a short description of the issue.
Common topics
- Staff login / access — reset password from the login page, or ask your clinic admin to re-invite your user.
- Telehealth video — use Telehealth → Start → Launch Chime; allow camera and mic in the browser. Patients join via the secure link or app notification.
- Phone visits — place calls from Telehealth or Communications when Amazon Connect is configured for your clinic.
- Scheduling — public booking is at /schedule.
Quick links
Crisis resources
If you or someone else is in immediate danger, call your local emergency number. In the U.S., you can also dial or text 988 (Suicide & Crisis Lifeline).